How can I track the logistics of my order?

You can track your order and shipping & handling information on your account if you have registered one on marsantsx.com. If you haven't registered on our site, you can also track your order with your order number. For more shipping information, contact our customer service team. We will get back to you within 24 hours.

If the logistics order indicates that the goods have been signed, but you haven't received your bike, please contact us within 3 business days. If we don't hear from you within that time, we won't be able to assist further and you will have to contact the relevant logistics company directly to resolve the issue.